Frequently Asked Questions
Everything you need to know about our premium linens and service.
What is the thread count of your bed sheets?
Our luxury collections range from 300 to 1000 thread count. We prioritize long-staple cotton fibers to ensure a soft feel and long-lasting durability regardless of the specific count.
How should I care for my linen products?
To maintain quality, we recommend washing in cold or lukewarm water on a gentle cycle. Tumble dry on low heat and remove promptly to minimize wrinkling. Avoid using bleach or harsh fabric softeners.
Do you offer free shipping?
Yes, we offer free standard shipping on all domestic orders over $75. For orders below this amount, a flat-rate shipping fee is applied at checkout.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return unwashed and unused items in their original packaging for a full refund.
Are your products Oeko-Tex certified?
Yes, the majority of our linens are Oeko-Tex Standard 100 certified, meaning they have been tested for harmful substances and are safe for your skin and the environment.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.